Terms and Conditions

Terms and Conditions

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Hours of Operation

Online Orders & Shipping: Orders ship Wednesday through Friday during normal business hours, excluding federal holidays. During high-volume periods, orders may also ship Monday and Tuesday. Shipping couriers do not pick up packages on weekends.
Retail Storefront: Open Tuesday through Saturday, 10:00 AM – 7:00 PM, excluding federal holidays.

Ordering & Shipping

• Orders typically ship within 1–2 working days; however, some orders may take up to 4 working days to ship.
• NFA items require additional processing time per ATF regulations. Please allow a few extra business days.
• Contact us before or after placing an order for a shipping time estimate on a specific item. Estimates are not guaranteed.
• Full-coverage shipping insurance is mandatory and included in every order.
• Extra-heavy or oversized items may incur additional shipping charges. We will contact you via email for approval before proceeding.
• Local pickup is available. Contact us before placing your order to make arrangements.
• We do not accept trades at this time.

Products & Specifications

• We typically use stock photos. Actual products may differ from photos in style, color, material, accessories, and features.
• Specifications such as magazine count, barrel type, barrel twist, rail configuration, cleaning kits, and locks are subject to change by the manufacturer without notice. Such variations do not constitute a seller error and are not eligible for a full refund or return.
• Buyers are responsible for confirming all product specifications directly with the manufacturer before placing an order.

State Compliance & Legal Responsibility

• The buyer is solely responsible for compliance with all applicable federal, state, and local laws, regulations, and ordinances. The buyer agrees to indemnify Schaefer Defense for any costs, penalties, or damages resulting from the buyer’s non-compliance.
• We ship to all states as permitted by applicable law.
• We offer compliance modifications for states with restrictive firearm regulations, including California. Available modifications include installation of compliant grip configurations and substitution or exclusion of over-limit magazines.
• Compliance modifications are handled on a case-by-case basis and require an additional charge for the compliant items. We do not reduce the price of an order when over-limit magazines are excluded or swapped; excluded or swapped magazines are retained by us.
• Contact us before placing your order if you require a compliance modification.

Cancellations & Returns

Firearm Transfers

• All firearm purchases are final upon completion of transfer via ATF Form 4473. No refunds, returns, or exchanges are accepted after transfer under any circumstances.

Customer-Initiated Cancellations & Returns

• Customer-initiated cancellations and returns are subject to approval by Schaefer Defense.
• Approved cancellations and returns are subject to a 25% cancellation fee, plus any applicable credit card processing fees.

Seller-Error Returns

• Returns resulting from an error by Schaefer Defense are honored in full with no fees assessed to the buyer.

Payment Methods

Discover Card

• For all non-firearm purchases paid with a Discover card, the billing address must exactly match the shipping address. This requirement has no exceptions and is in place to prevent fraud. Orders with mismatched addresses will be cancelled and subject to a 25% cancellation fee.

VISA, Mastercard, and American Express

• The Discover Card requirement does not apply to these card brands.

Communication Policy

• All communications must be conducted via email to maintain a complete record.
• All communications must be professional and respectful. We reserve the right to refuse service and cancel orders for customers who engage in rude, disrespectful, threatening, or abusive behavior, or who repeatedly send excessive or inappropriate messages.
• We typically respond within one business day; however, this is not guaranteed.
• Refunds for orders cancelled due to inappropriate conduct are subject to a 25% restocking fee.

Payment Disputes & Collections

Before initiating any chargeback, payment dispute, or reversal with your financial institution for any reason, you agree to notify us in writing at [email protected], identifying the transaction date, transaction amount, and the nature of your billing concern. You must allow three (3) business days from our receipt of that notice before filing. This requirement applies regardless of any prior communications regarding returns, shipping, or other order matters. Chargebacks filed without satisfying this requirement are considered unauthorized and the full transaction amount remains due and collectible.

Unauthorized chargebacks additionally incur a $50.00 administrative fee to cover processing costs, documentation, and compliance requirements. This fee does not apply to chargebacks for fraudulent transactions not authorized by the cardholder.

In the event of nonpayment, including reversal of payment through a chargeback, you remain responsible for the full amount owed. Unpaid balances accrue interest at the maximum rate permitted under Texas law (currently 1.5% per month / 18% per year) from the date payment was due. You also agree to pay all reasonable collection costs, including agency fees not exceeding 50% of the outstanding balance, plus any applicable court costs and attorney fees.

These terms are governed by the laws of the State of Texas. By placing an order, you agree that any disputes are resolved exclusively in the courts of Lubbock, Texas, and you consent to jurisdiction and venue in those courts.